Frequently Asked
General Questions
What Is Your Service Area?
We cover the Greater Montreal area. Feel free to contact us if you’re unsure if we cover your area at +1 (514)-568-5833.
Can You Detail At My Home, Office or Apartment?
Yes we can! All we need is access to electricity and water. We carry extension cords for water and electricity as long as 30 metres / 100 feet, so it’s easy for us to access power.
What's Included In An Interior Detail?
- Full Wipe Down
- Double Vacuum Interior
- Clean all Windows
- Clean & Protect Plastic
- Upholstery clean, and extraction
- Leather Treatment
- Minor Pet Hair Removal
- Minor Carpet Stain Removal
- Detail Floor Mats
- Detail Trunk
- Air Freshener Treatment
Approximate time 2+ hours
What's Included In An Exterior Detail?
- Professional Hand Wash
- Clay Bar Vehicle
- Bug and Tar Removal
- Detail Rim Faces & Tires
- Dress and Shine Tires
- Dress All Exterior Plastic
- Clean Wheel Wells
- Minor Sap Removal
- Ceramic Spray Coating 3 Month Protection (wax)
- Touch Up Spot Polish
Approximate time 2+ hours
What Forms of Payment Do You Accept?
We accept all major credit & debit cards. We DON’T accept cash.
What Are Your Hours Of Operation?
Our hours of operation are: Monday – Sunday: 8am-8pm
Cancellations And Refunds
If you cancel before 48 hours you will not have to pay the cancellation fee.
If you cancel within 48 hours of your booking, you will be charged a $80 cancellation fee to make up for the lost income during the booked time slot.
Is There A Rescheduling Fee?
We do not charge for rescheduling as long as it is done before 48 hours of your original booking. Please see our Cancellation & Refund FAQ above for further information. Cancellations made within 48 hours of booking appointment will be charged $80 to make up for the lost time slot.
Is Tipping Normal? If So How Much?
Yes tipping is normal in the industry. However there is no suggested amount or percentage, whatever feels good to you. Any amount is appreciated by your Car Care Specialist.
What If I’m Not Satisfied With My Detail?
We guarantee 100% satisfaction with our service. If you are not happy with the service for any reason please call us immediately for further instructions. A Re-scheduled clean must be made within 24 hours of the original appointment.
Can I Trust Your Detailers? Are They Background Checked?
Certainly! With almost 100+ reviews and a perfect five-star rating, paired with our thorough background checked detailers, we ensure the highest quality service.
What If It's Raining?
Rain is typical in Montreal so we come prepared for any weather! Our mobile units are equipped with canopies to handle any weather. Because the canopy needs some space to set up, there will have to be at least 5 feet of clearance around the vehicle. If it’s raining hard and the wind is above 20 Kilometre per hour we may need to postpone our appointment.